You may access most areas of the platform without registering your details with us. Certain areas are only open to you if you register. This Privacy Policy applies to current and former visitors to our platform and our customers.

By visiting this platform, you shall be deemed to have accepted the terms governing the platform in full. If you do not accept this Privacy Policy in full, you must leave the platform immediately.

Nova Hello Health ("we", "our", "us") is committed to protecting your personal data in compliance with UAE Federal Decree-Law No. 45 of 2021 (PDPL). This Privacy Policy explains how we collect, use, store, and protect your data.

The Company reserves the right to change this Privacy Policy from time to time, at its sole discretion. You should periodically check the platform to review the prevailing policy, since the current policy stands binding on you.

We collect your information when you register for an account, when you use our products or services, visit our platform pages, or when an employer organisation shares employee information.

When you register, you are asked to submit certain information which may be personal to you such as: full name, email address, mobile number, date of birth, nationality, visa emirate, salary band, and insurance preferences.

We also collect technical data including IP address, browser type, device information, and session logs to ensure platform security and performance.

Once you register and sign in, you are not anonymous to us. By registering, you authorise Nova Hello Health to send texts and email alerts with your login details and any other service requirements, including promotional communications.

Respond to queries or requests submitted by you.

Process orders or applications submitted by you.

Generate insurance quotations and provide downloadable quote documents.

Administer or otherwise carry out our obligations in relation to any agreement with our authorised business partners in connection with insurance solicitation, pre/post-sale services, and claims servicing.

Anticipate and resolve problems with any services supplied to you.

Send you information about promotions or offers from Insurance Companies to the extent permissible under applicable laws. We might also tell you about new features or products.

Make our platform and services better by combining information we get from you with information from our business partners or third parties as permissible under applicable laws.

Send you notices, communications, and offer alerts relevant to your use of the services offered on this platform.

Comply with legal and regulatory requirements.

Your data is processed based on your explicit consent, provided during registration via acceptance of these Terms & Conditions.

By registering on our platform, you agree to this Privacy Policy, agree to the Terms & Conditions, and consent to data processing and communication including marketing.

A single checkbox during registration represents unified consent for platform usage, data processing, and communication including marketing.

All personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties outside the purposes described in this policy.

In order to provide our services to you, we need to disclose the information you enter on our platform to our Insurance Partners and other authorised third parties. This information is necessary to provide you with the quotations you have requested.

We may use or disclose your personal information to: our internal teams, Insurance Partners, professional advisers, service providers, technology and service partners, payment systems operators, and CRM systems such as Odoo.

We may also use your data to review and analyse market trends and to track sales data.

We will endeavour to treat all your personal information as private and confidential. Other than under the terms of this Privacy Policy, we will not disclose any of your information to anyone unless required to do so by law.

We do not sell your personal data.

We implement industry-standard security measures including encrypted data storage, secure HTTPS communication, access control and authentication, and monitoring and logging.

We retain your data as long as your account is active and as required for legal and regulatory compliance.

Data may be stored on secure cloud servers, including outside the UAE, with adequate protection measures in place.

If you withdraw your consent, your account will be soft deleted, access to the platform will be revoked, and data will be retained only for legal compliance purposes.

Under UAE Federal Decree-Law No. 45 of 2021 (PDPL), you have the right to access your personal data held by us.

You have the right to correct any inaccurate or incomplete personal data.

You have the right to request deletion of your personal data, subject to legal retention requirements.

You have the right to withdraw your consent at any time. To exercise any of these rights, please contact us at privacy@novahellohealth.com.

If you are no longer interested in receiving marketing communications, please email your request to: unsubscribe@novahellohealth.com. Please note it may take up to 10 days to process your request.

We use cookies and other technologies such as pixel tags and clear gifs to store certain types of information each time you visit any page on our platform. Cookies enable the platform to recognise the information you have consented to give and help us determine which portions of the platform are most appropriate for your needs.

We may also use cookies to serve advertising banners. These may be served by us or by a third party on our behalf. These cookies will not contain any personal information.

Whether you want your web browser to accept cookies or not is up to you. If you choose to decline cookies, you may not be able to fully experience all features of the platform. We recommend that you leave them turned on.

Please refer to our Cookie Policy for full details on the types of cookies we use and how to manage your preferences.

Nova Hello Health may amend this Privacy Policy from time to time, at our discretion. If we make any substantial changes in the way we use your personal information, we will notify you by posting the changes on this page.

Continued use of the platform following any changes implies acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

For any privacy-related concerns, queries, or to exercise your data rights, contact us at: privacy@novahellohealth.com

For unsubscribing from marketing communications: unsubscribe@novahellohealth.com

All requests will be acknowledged within 2 working days and resolved in a fair and transparent manner.